Servicing & Repairs

Can I visit the Henley-on-Thames workshop?

We welcome Bremont owners, old and new.

Tours of the Henley-on-Thames workshop take place on a monthly basis, although numbers are limited to maximise the enjoyment of the attendees and minimise the disruption to our watch makers. Please contact customerservice@bremont.com to register your interest and we will be in touch to confirm dates and availability.

Can I wash up with my watch on?

We do not recommend immersing your Bremont watch in hot soapy water whilst washing up. Chemicals or detergent mixed in the water can lower its viscosity, effectively making the water “thinner” and therefore allowing it to penetrate the seals more easily. Open and exhibition case-back models are particularly susceptible to extremes of temperature so we do not recommend exposure to very hot water. Additionally, leather straps are not water proof and will be prematurely aged if immersed in water.

Does my watch need to be serviced?

Yes, (See “Why does my watch need to be serviced?”)

How do I send my watch in? I am continental Europe.

If you are based in Continental Europe, you can either:
1. Take your watch to your nearest Authorised Dealer who will send it back to us. Once serviced or repaired it will be sent back to the Authorised Dealer.
2. Send your watch back to us in the UK. Please ensure that your watch is carefully packaged in bubble wrap inside a rigid container to stop it moving inside the packaging and being damaged in transit. Please include a note with your name and contact details, along with any relevant information regarding repair requirements or the performance of the watch. For watches that are still under warranty a stamped copy of the warranty must be included.

How do I send my watch in? I am in Asia.

If you are based in Asia, you can either:
1. Take your watch to (or send it into) our Hong Kong Boutique. Once serviced or repaired it can either be sent back to the Boutique or directly to you. Bremont uses a special signed-for delivery service that will require someone to be in. We always pay for return postage.
2. Take your watch to your nearest Authorised Dealer who will send it back to us. Once serviced or repaired it will be sent back to the Authorised Dealer.
Please ensure that your watch is carefully packaged in bubble wrap inside a rigid container to stop it moving inside the packaging and being damaged in transit. Please include a note with your name and contact details, along with any relevant information regarding repair requirements or the performance of the watch. For watches that are still under warranty a stamped copy of the warranty must be included.

The address is:
Bremont Watch Company
1 Lyndhurst Terrace
Central
Hong Kong

How do I send my watch in? I am in Australia.

Currently, all servicing and repairs are carried out from the Bremont HQ in the UK. Please send your watch to our partners in Australia who will be happy to arrange for the shipping to the UK.

The address is as follows:
Alex Gardner
Customer Care Coordinator
Bremont Watch Company Pty Ltd
Level 6
11 Queens Road
Melbourne
VIC 3000
Phone +61 (3) 8866 9588 | Fax + 61 (3) 8866 9511 | service@bremont.com.au

We recommend that you wrap your timepiece securely in bubble wrap and then put this in a secure box, in such a way to prevent movement of the watch inside the packaging. Please include a note with your name and contact details, along with any relevant information regarding repair requirements or the performance of the watch. For watches that are still under warranty a stamped copy of the warranty must be included.

How do I send my watch in? I am in the Middle East.

If you are based in the Middle East, you can either:
1. Take your watch to your nearest Authorised Dealer who will send it back to us. Once serviced or repaired it will be sent back to the Authorised Dealer.
2. Send your watch back to us in the UK. Please ensure that your watch is carefully packaged in bubble wrap inside a rigid container to stop it moving inside the packaging and being damaged in transit. Please include a note with your name and contact details, along with any relevant information regarding repair requirements or the performance of the watch. For watches that are still under warranty a stamped copy of the warranty must be included.

How do I send my watch in? I am in the UK.

You can send your watch back to us in one of three ways:
1. If you are in London, we recommend that you take your watch to one of our Boutiques (South Audley Street, Royal Exchange or Canary Wharf); they will arrange for it to be returned to the workshop in Henley. Once serviced or repaired it can either be sent back to the Boutique or directly to you. Bremont uses a special signed-for delivery service that will require someone to be at the address provided. We always pay for return postage.
2. You can take your watch to your nearest Bremont Authorised Dealer who will send it back to us. Once serviced or repaired it will be sent back to the Authorised Dealer for you to collect.
3. You can send your watch directly to the Henley workshop via a signed-for delivery service. Please ensure that it is carefully packaged in bubble wrap inside a rigid container, in such a way as to prevent movement of the watch inside the packaging. Please include a note with your name and contact details, along with any relevant information regarding repair requirements or the performance of the watch. We will send the watch back directly to you (following communication to agree a suitable day and shipping address for dispatch).
For watches that are still under warranty a stamped copy of the warranty must be included.

The postal address is as follows:

Bremont Watch Company
PO BOX 4741
Henley-on-Thames
Oxfordshire RG9 9BZ
United Kingdom

How do I send my watch in? I am in the USA or Canada.

As we have a Bremont watchmaker based in our New York Boutique, you no longer need to send your Core Range watch back to the UK for repair or servicing. You can either:
1. Take your watch to (or send it into) our New York Boutique. Once serviced or repaired it can either be sent back to the Boutique or directly to you. Bremont uses a special signed-for delivery service that will require someone to be in. We always pay for return postage.
2. Take your watch to your nearest Authorised Dealer who will send it back to us. Once serviced or repaired it will be sent back to the Authorised Dealer.
Please ensure that your watch is carefully packaged in bubble wrap inside a rigid container to stop it moving inside the packaging and being damaged in transit. Please include a note with your name and contact details, along with any relevant information regarding repair requirements or the performance of the watch. For watches that are still under warranty a stamped copy of the warranty must be included.

The address for the New York Boutique is:
Bremont Inc
501 Madison Avenue
New York
NY 10022
USA

If your watch is a Limited Edition it will need to be returned to the UK for repair or servicing, in which case this will be organiased for you by the New York Boutique.

How water resistant is my watch?

Each of the “resistance depths” is not the actual depth at which the watch can be used, but a measurement of pressure which the watch can withstand before any leakage occurs. When you dive or jump into a pool the force exerted upon the glass, case, button and seals is the equivalent of smashing the watch against concrete. Even though the pressure only lasts for hundredths of a second, it can be enough to dislodge seals and allow water to penetrate the movement. All Bremont watches are water-resistant to 100m (as long as the crown has been screwed in), with the following exceptions:
• Solo 32 models – water-resistant to 50m
• Supermarine 300 models – water-resistant to 300m
• Supermarine 500 models – water-resistant to 500m
• S2000 – water-resistant to 2000m
Any watch being used as a water-resistant model must be rinsed with tap water following immersion and must have the seals checked annually, which we will do on a complimentary basis. (See what “What does water-resistant to… mean?”)

What does a service involve?

The Bremont Service involves completely stripping the movement down, replacing any worn parts, cleaning in an ultrasonic tank, re-lubrication, fitting new seals and stringent testing over an extended period of time. Once complete the watch will be returned to you with a new 2 year warranty.

What does water-resistant to 100m mean?

Due to water pressure exerted (See “How water resistant is my watch?”), watches that are water-resistant to 100m (the majority of Bremont watches), and have a bracelet or rubber strap fitted, can be worn during surface water sports including swimming and snorkelling. NB Your watch must be rinsed with tap water following immersion and must have the seals checked annually, which we will do on a complimentary basis. Leather straps are not water proof and will be prematurely aged if immersed in water.

What does water-resistant to 2000m mean?

Due to water pressure exerted (See “How water resistant is my watch?”), watches that are water-resistant to 2000m, like the S2000, and have a bracelet or rubber strap fitted, can be worn by professional divers. NB Please ensure that the crown of the watch is fully screwed down first. Your watch must be rinsed with tap water following immersion and must have the seals checked annually, which we will do on a complimentary basis. Leather straps are not water proof and will be prematurely aged if immersed in water.

What does water-resistant to 300m mean?

Due to water pressure exerted (See “How water resistant is my watch?”), watches that are water-resistant to 300m (the S300 range), and have a bracelet or rubber strap fitted, can be worn during sports/leisure diving. NB Please ensure that the crown of the watch is fully screwed down first. Your watch must be rinsed with tap water following immersion and must have the seals checked annually, which we will do on a complimentary basis. Leather straps are not water proof and will be prematurely aged if immersed in water.

What does water-resistant to 500m mean?

Due to water pressure exerted (See “How water resistant is my watch?”), watches that are water-resistant to 500m (the S500 range), and have a bracelet or rubber strap fitted, can be worn by professional divers. NB Please ensure that the crown of the watch is fully screwed down first. Your watch must be rinsed with tap water following immersion and must have the seals checked annually, which we will do on a complimentary basis. Leather straps are not water proof and will be prematurely aged if immersed in water.

What does water-resistant to 50m mean?

Due to water pressure exerted (See “How water resistant is my watch?”), watches that are water-resistant to 50m (Solo 32 range) are only splash proof so should be removed before swimming.

What is the postal address of the Henley Workshop?

Bremont Watch Company
PO Box 4741
Henley-on-Thames
Oxfordshire RG9 9BZ
United Kingdom

When should I get my watch serviced?

We recommend that you have a maintenance service carried out at least every 3-5 years.

Why does my watch need to be serviced?

Your mechanical watch is a hand-built precision instrument so a routine service is essential to keep it in good working order and maintain its value as an investment piece. Every part has been carefully chosen from the best selection of materials available but some parts will always be subject to natural wear. It is vital that these points of wear are always kept lubricated.

Why does my watch need to go back to Henley-on-Thames for repairs and servicing?

With the exception of Core Range watches (See “What is a Core Range watch?”) that can be sent into New York Boutique for repairs and serving, all Bremont timepieces need to be returned to the Henley-on-Thames workshop where we have a team of Bremont Certified, dedicated watch makers with a wealth of experience. In order to maintain the validity of your Bremont warranty it is essential that any work required is carried out by a member of this team.

Will you update me with a due date?

For Warranty repairs, once your watch has been booked in and diagnosed you will be immediately informed of an expected date for completion of the work. For Chargeable repairs, a quotation for the cost of repair will be produced and will need to be signed off by the customer, before the work can start, at which point an expected date for completion will be given.