Skip to content
  • Blog
  • Help

    Need a hand?

    We’re available by phone 0800 817 4281, and chat Monday - Friday from 09:00 - 17:00 GMT.

    Contact page

    Live Chat

    We're available to talk to you throughout the day

    Call

    Call us on the number below, we're more than happy to help

    0800 817 4281

    Email

    Email us and a member of the team will get back to you

    info@bremont.com
  • Stores
Bremont Watch Company
  • Watches
    LET US GUIDE YOU
    • New Releases
    • Men's Watches
    • Ladies' Watches
    • MBII Configurator
    • View All Watches
    DISCOVER
    • England Rugby
    • Longitude
    • Hawking
    • Pilot Chronographs
    • Armed Forces
    • Martin-Baker
    • Supermarine
    • Broadsword
    • Archive
    TRENDING
    • Waterman Apex
    • S300
    • Williams Racing
    • Jaguar C-type
    • Jet Series
    • Argonaut Bronze
    • Supermarine Descent II

    the townhouse 2022 collection

    Explore

    THE WILLIAMS RACING COLLECTION

    Explore

  • Collections
    Altitude Pilot Watches

    ALTITUDE

    Explore

    supermarine

    Explore

    Motorsport Watches

    Motorsport

    Explore

    ARMED FORCES

    Explore

    MAYFAIR

    explore

    Time Capsule

    Explore

  • Accessories
    ALL ACCESSORIES
    • Watch Straps
    • Small Accessories
    • Clocks
    • Watch Strap Kits
    • Buckles & Clasps
    • View All Accessories

    Small Accessories

    discover

    buckles & clasps

    Explore

    Cufflinks

    Explore

    Strap Kits

    strap kits

    Explore

  • Inside Bremont
    THE HOME OF BRITISH WATCHMAKING
    • The Making of the Longitude
    • The Beginnings
    • Our Technologies
    • British Watchmaking
    • Aviation & Military
    • Ambassadors
    • Partnerships
    • Awards
    • #BremontSpotted
    • Bremont Boutiques
    • Book a Tour
    COLLABORATIONS
    • Martin-Baker
    • Williams Racing
    • Jaguar
    • England Rugby
    • Rolls-Royce

    Bremont Boutiques

    Explore

    Making the Longitude

    BEGIN

    Blogbook

    BLOGBOOK

    Explore

  • Military
  • Wishlist
  • 0 Bag

Servicing and Repairs | Customer Service

  • CAN I VISIT THE HENLEY-ON-THAMES WORKSHOP?

    We welcome Bremont owners, old and new.

    Tours of the Henley-on-Thames workshop take place on a monthly basis, although numbers are limited to maximise the enjoyment of the attendees and minimise the disruption to our watch makers. Please contact tours@bremont.com to register your interest and we will be in touch to confirm dates and availability.

  • CAN I WASH UP WITH MY WATCH ON?

    We do not recommend immersing your Bremont watch in hot soapy water whilst washing up. Chemicals or detergent mixed in the water can lower its viscosity, effectively making the water “thinner” and therefore allowing it to penetrate the seals more easily. Open and exhibition case-back models are particularly susceptible to extremes of temperature so we do not recommend exposure to very hot water. Additionally, leather straps are not water proof and will be prematurely aged if immersed in water.

  • DOES MY WATCH NEED TO BE SERVICED?

    Yes, (See “Why does my watch need to be serviced?”)

  • HOW DO I SEND MY WATCH IN? I AM CONTINENTAL EUROPE.

    If you are based in Continental Europe, you can either:
    1. Take your watch to your nearest Authorised Dealer who will send it back to us. Once serviced or repaired it will be sent back to the Authorised Dealer.
    2. Send your watch back to us in the UK. Please ensure that your watch is carefully packaged in bubble wrap inside a rigid container to stop it moving inside the packaging and being damaged in transit. Please include a note with your name and contact details, along with any relevant information regarding repair requirements or the performance of the watch. For watches that are still under warranty a stamped copy of the warranty must be included.

  • HOW DO I SEND MY WATCH IN? I AM IN ASIA.

    If you are based in Asia, you can either:
    1. Take your watch to (or send it into) our Hong Kong Boutique. Once serviced or repaired it can either be sent back to the Boutique or directly to you. Bremont uses a special signed-for delivery service that will require someone to be in. We always pay for return postage.
    2. Take your watch to your nearest Authorised Dealer who will send it back to us. Once serviced or repaired it will be sent back to the Authorised Dealer.
     Please ensure that your watch is carefully packaged in bubble wrap inside a rigid container to stop it moving inside the packaging and being damaged in transit. Please include a note with your name and contact details, along with any relevant information regarding repair requirements or the performance of the watch. For watches that are still under warranty a stamped copy of the warranty must be included.

    The address is:
    Bremont Watch Company
    1 Lyndhurst Terrace
    Central
     Hong Kong

  • HOW DO I SEND MY WATCH IN? I AM IN AUSTRALIA.

    Currently, all servicing and repairs are carried out from the Bremont HQ in the UK. Please send your watch to our partners in Australia who will be happy to arrange for the shipping to the UK.

    The address is as follows:

    Bremont Boutique
    SHOP RG13, St. Collins
    Lane 260 Collins Street
    MELBOURNE VIC 3000
    Melbourne.boutique@bremont.com
     Ph: +61 483 174 599

    We recommend that you wrap your timepiece securely in bubble wrap and then put this in a secure box, in such a way to prevent movement of the watch inside the packaging. Please include a note with your name and contact details, along with any relevant information regarding repair requirements or the performance of the watch. For watches that are still under warranty a stamped copy of the warranty must be included.

  • HOW DO I SEND MY WATCH IN? I AM IN THE MIDDLE EAST.

    If you are based in the Middle East, you can either:
    1. Take your watch to your nearest Authorised Dealer who will send it back to us. Once serviced or repaired it will be sent back to the Authorised Dealer.
    2. Send your watch back to us in the UK. Please ensure that your watch is carefully packaged in bubble wrap inside a rigid container to stop it moving inside the packaging and being damaged in transit. Please include a note with your name and contact details, along with any relevant information regarding repair requirements or the performance of the watch. For watches that are still under warranty a stamped copy of the warranty must be included.

  • HOW DO I SEND MY WATCH IN? I AM IN THE UK.

    You can send your watch back to us in one of three ways:
    1. If you are in London, we recommend that you take your watch to one of our Boutiques (South Audley Street, Royal Exchange or Canary Wharf); they will arrange for it to be returned to the workshop in Henley. Once serviced or repaired it can either be sent back to the Boutique or directly to you. Bremont uses a special signed-for delivery service that will require someone to be at the address provided. We always pay for return postage.
    2. You can take your watch to your nearest Bremont Authorised Dealer who will send it back to us. Once serviced or repaired it will be sent back to the Authorised Dealer for you to collect.
    3. You can send your watch directly to the Henley workshop via a signed-for delivery service. Please ensure that it is carefully packaged in bubble wrap inside a rigid container, in such a way as to prevent movement of the watch inside the packaging. Please include a note with your name and contact details, along with any relevant information regarding repair requirements or the performance of the watch. We will send the watch back directly to you (following communication to agree a suitable day and shipping address for dispatch).
     For watches that are still under warranty a stamped copy of the warranty must be included.

    The postal address is as follows:

    Bremont Watch Company
    Manufacturing and Technology Centre
    The Wing
    Reading Road
    Henley-on-Thames
    Oxfordshire
     RG9 4GE

  • HOW DO I SEND MY WATCH IN? I AM IN THE USA OR CANADA.

    You can either:

    1. Take your watch to (or send it into) our New York Boutique. Once serviced or repaired it can either be sent back to the Boutique or directly to you. Bremont uses a special signed-for delivery service that will require someone to be in. We always pay for return postage.
    2. Take your watch to your nearest Authorised Dealer who will send it back to us. Once serviced or repaired it will be sent back to the Authorised Dealer.

    Please ensure that your watch is carefully packaged in bubble wrap inside a rigid container to stop it moving inside the packaging and being damaged in transit. Please include a note with your name and contact details, along with any relevant information regarding repair requirements or the performance of the watch. For watches that are still under warranty a stamped copy of the warranty must be included.

    The address for the New York Boutique is:
    Bremont Inc
    501 Madison Avenue
    New York
    NY 10022
     USA

  • HOW WATER RESISTANT IS MY WATCH?

    Each of the “resistance depths” is not the actual depth at which the watch can be used, but a measurement of pressure which the watch can withstand before any leakage occurs. When you dive or jump into a pool the force exerted upon the glass, case, button and seals is the equivalent of smashing the watch against concrete. Even though the pressure only lasts for hundredths of a second, it can be enough to dislodge seals and allow water to penetrate the movement. All Bremont watches are water-resistant to 100m (as long as the crown has been screwed in), with the following exceptions:
    • Solo 32 models – water-resistant to 50m
    • Supermarine 300 models – water-resistant to 300m
    • Supermarine 500 models – water-resistant to 500m
    • S2000 – water-resistant to 2000m
    Any watch being used as a water-resistant model must be rinsed with tap water following immersion and must have the seals checked annually, which we will do on a complimentary basis. (See what “What does water-resistant to… mean?”)

  • WHAT DOES A SERVICE INVOLVE?

    The Bremont Service involves completely stripping the movement down, replacing any worn parts, cleaning in an ultrasonic tank, re-lubrication, fitting new seals and stringent testing over an extended period of time. Once complete the watch will be returned to you with a new 2 year warranty.

  • WHAT DOES WATER-RESISTANT TO 100M MEAN?

    Due to water pressure exerted (See “How water resistant is my watch?”), watches that are water-resistant to 100m (the majority of Bremont watches), and have a bracelet or rubber strap fitted, can be worn during surface water sports including swimming and snorkelling. NB Your watch must be rinsed with tap water following immersion and must have the seals checked annually, which we will do on a complimentary basis. Leather straps are not water proof and will be prematurely aged if immersed in water.

  • WHAT DOES WATER-RESISTANT TO 2000M MEAN?

    Due to water pressure exerted (See “How water resistant is my watch?”), watches that are water-resistant to 2000m, like the S2000, and have a bracelet or rubber strap fitted, can be worn by professional divers. NB Please ensure that the crown of the watch is fully screwed down first. Your watch must be rinsed with tap water following immersion and must have the seals checked annually, which we will do on a complimentary basis. Leather straps are not water proof and will be prematurely aged if immersed in water.

  • WHAT DOES WATER-RESISTANT TO 300M MEAN?

    Due to water pressure exerted (See “How water resistant is my watch?”), watches that are water-resistant to 300m (the S300 range), and have a bracelet or rubber strap fitted, can be worn during sports/leisure diving. NB Please ensure that the crown of the watch is fully screwed down first. Your watch must be rinsed with tap water following immersion and must have the seals checked annually, which we will do on a complimentary basis. Leather straps are not water proof and will be prematurely aged if immersed in water.

  • WHAT DOES WATER-RESISTANT TO 500M MEAN?

    Due to water pressure exerted (See “How water resistant is my watch?”), watches that are water-resistant to 500m (the S500 range), and have a bracelet or rubber strap fitted, can be worn by professional divers. NB Please ensure that the crown of the watch is fully screwed down first. Your watch must be rinsed with tap water following immersion and must have the seals checked annually, which we will do on a complimentary basis. Leather straps are not water proof and will be prematurely aged if immersed in water.

  • WHAT DOES WATER-RESISTANT TO 50M MEAN?

    Due to water pressure exerted (See “How water resistant is my watch?”), watches that are water-resistant to 50m (Solo 32 range) are only splash proof so should be removed before swimming.

  • WHAT IS THE POSTAL ADDRESS OF THE HENLEY WORKSHOP?

    Bremont Watch Company
    Manufacturing and Technology Centre
    The Wing
    Reading Road
    Henley-on-Thames
    Oxfordshire
    RG9 4GE

  • WHEN SHOULD I GET MY WATCH SERVICED?

    We recommend that you have a maintenance service carried out at least every 3-5 years.

  • WHY DOES MY WATCH NEED TO BE SERVICED?

    Your mechanical watch is a hand-built precision instrument so a routine service is essential to keep it in good working order and maintain its value as an investment piece. Every part has been carefully chosen from the best selection of materials available but some parts will always be subject to natural wear. It is vital that these points of wear are always kept lubricated.

  • WHY DOES MY WATCH NEED TO GO BACK TO HENLEY-ON-THAMES FOR REPAIRS AND SERVICING?

    With the exception of Core Range watches (See “What is a Core Range watch?”) that can be sent into New York Boutique for repairs and serving, all Bremont timepieces need to be returned to the Henley-on-Thames workshop where we have a team of Bremont Certified, dedicated watch makers with a wealth of experience. In order to maintain the validity of your Bremont warranty it is essential that any work required is carried out by a member of this team.

  • WILL YOU UPDATE ME WITH A DUE DATE?

    For Warranty repairs, once your watch has been booked in and diagnosed you will be immediately informed of an expected date for completion of the work. For Chargeable repairs, a quotation for the cost of repair will be produced and will need to be signed off by the customer, before the work can start, at which point an expected date for completion will be given.

  • Hand built in the UK

  • 3 or 5 year extensive warranty

  • Free delivery on all timepieces

  • Concierge delivery service

Alex Albon wearing WR-22
Alex Albon wearing WR-22

Club Bremont

Stay up to date with Bremont. Be the first to hear about Bremont's exclusive events and new product releases.

By signing up to the Bremont newsletter you are agreeing to allow us to email you. We will not share your email with any third parties.

Need a hand?

We’re available by phone 0800 817 4281 and chat Monday to Friday from 9am - 5:30pm GMT.

  • Call

  • Email

Collections

  • Men's Watches
  • Ladies' Watches
  • New Releases

The Story

  • Beginnings
  • British Watchmaking
  • Our Technologies
  • Aviation & Military
  • Partnerships
  • Ambassadors
  • Awards
  • Journal
  • Careers

Your Bremont

  • Customer Service
  • Finance
  • Request a Brochure
  • FAQs
  • Contact Us
  • Terms and Conditions
  • Delivery & Returns
  • Warranty
  • Privacy Policy

Locate a Store

  • Find Your Nearest Store
  • View Our Boutiques

Community

  • #BremontSpotted
  • Altitude Forum
Facebook
Twitter
Instagram
YouTube

Bremont Watch Company Limited is registered in England 05414485. Registered office; Bremont Watch Company, Manufacturing and Technology Centre, The Wing, Reading Road, Henley-on-Thames, Oxfordshire, RG9 4GE.

  • Choosing a selection results in a full page refresh.

Product added to bag

Your bag is empty

Continue to bag
S300

Two stylish new additions, Vigo & Kaimu

ARGONAUT BRONZE

Dedicated to the Navy

Jaguar C-type

The competition lives on

Supermarine Descent II

Re-emerging from the depths

    • New Releases
    • Men's Watches
    • Ladies' Watches
    • MBII Configurator
      • England Rugby
      • Longitude
      • Hawking
      • Pilot Chronographs
      • Armed Forces
      • Martin-Baker
      • Supermarine
      • Broadsword
      • Archive
      • Williams Racing
      • Jaguar C-type
      • Jet Series
      • Argonaut Bronze
      • Supermarine Descent II
      • S300 RFU
    • View All Watches
    • Altitude Pilot Watches

      Altitude

      Explore

      Supermarine

      Explore

      Motorsport Watches

      Motorsport

      Explore

      Armed Forces

      Explore

      Mayfair Collection

      Mayfair

      Explore

      Time Capsule Collection

      Time Capsule

      Explore

    • Watch Straps
    • Small Accessories
    • Watch Strap Kits
    • Clocks
    • Caps
    • Buckles & Clasps
    • View All Accessories
    • Small Accessories

      Explore

      Buckles & Clasps

      Explore

      Cufflinks

      Explore

      The Rally Timer

      Explore

    • Making the Longitude
    • The Beginnings
    • Our Technologies
    • British Watchmaking
    • Partnerships
    • Ambassadors
    • Aviation & Military
    • Awards
    • Blogbook
    • #BremontSpotted
    • The Bremont Tour
    • Bremont Boutiques
  • Military
  • TOWNHOUSE 2022 COLLECTION

    Explore

  • JAGUAR C-TYPE

    Explore

  • Find your nearest store
  • Bremont Boutiques
  • Ambassadors
  • Careers
Close Menu
Stay

Welcome To Bremont

Please tell us where you are visiting us from so we can tailor your experience accordingly.

Confirm