Servicing and Repairs | Customer Service

When carrying out a complete service on your Bremont timepiece, a number of key processes must be undertaken in order to ensure your timepiece is restored to the best possible condition. These steps include; updating our system by registering details and photographing your timepiece, diagnostics, complete disassembly of the movement and case, thorough cleaning of all components  and replacing any which may be worn, re-building and lubrication of the movement and replacing all seals. Finally, extensive testing is carried out over a period of time to ensure the timepiece leaves The Wing confirming to Bremont's strict specifications.

Please see our blog post which provides a more in depth breakdown of the steps of servicing.

All Bremont timepieces must be returned to our Manufacturing & Technology Centre 'The Wing', for servicing and repair. Depending on your location, you have the following options:

Visit one of our Boutiques or Authorised Dealers. They will return your timepiece on your behalf to 'The  Wing' and can liaise directly with our Service Centre. Please see our store locator to find your nearest location.

Ship your timepiece directly to 'The Wing'. We recommend you use a signed-for courier service. Upon receipt you will receive confirmation of its safe arrival from our Service Centre. Please ensure it is carefully packaged in bubble wrap inside a rigid container, to prevent movement inside the packaging. Please include your name and contact details, along with any relevant information regarding repair requirements or the performance of the watch.

For the address of The Wing, please see section "WHAT IS BREMONT'S UK POSTAL ADDRESS FOR SERVICING/REPAIR?"

If you are in the USA, Canada, Australia, Asia or mainland Europe, please see the next section on this page.

If you are based in the USA, Canada, Australia or Asia and have no easy access to an Authorised Dealer, we recommend shipping your timepiece to your nearest Boutique, who can then ship it to 'The Wing' on your behalf. Before sending any timepiece directly to a Boutique, kindly pre-warn them of your shipping intention - contact details are on the Boutiques page. The closest Boutique for clients in Canada is New York.

If you are based in mainland Europe, you have two choices:
1. Take your timepiece to your nearest Authorised Dealer to send back to us. Once serviced or repaired we will return it to the Authorised Dealer.

2. If you can't easily get to one of our Authorised Dealers, kindly reach out to us via email at servicecentre@bremont.com. Our Service Centre Specialists will be pleased to assist you in the procedure. When writing your email, ensure you provide your complete contact information, as well as any details about the repair needs or the watch's performance.

2. Send your timepiece back to us in the UK. Please ensure it is carefully packaged in bubble wrap inside a rigid container, to prevent movement. Please include your full contact details, along with relevant information regarding repair requirements or the performance of the watch. For repairs under Warranty, a stamped copy of the Warranty must be included.

Should you have any questions about returning your timepiece, you can also email our Service Centre (servicecentre@bremont.com)

We recommend that you have a maintenance service carried out at least every 3-5 years.

Bremont Watch Company
Manufacturing and Technology Centre
The Wing
Reading Road
Henley-on-Thames
Oxfordshire
RG9 4GE

For Warranty repairs, once your watch has been booked in and diagnosed you will be immediately informed of an expected date for completion of the work.

For Chargeable repairs or Services, a quotation for the cost of repair or service will be generated and will need to be signed off by you before the work can start, at which point you will be informed of an expected completion date for the work.

Once the expected completion date is understood and agreed by you and the work has begun, we will update you proactively thereafter on any significant change to that expected completion date.

Please see a breakdown of our intervention pricing below. For interventions not listed an inspection of the timepiece is required, before an estimate for approval will be communicated.

UK (GBP)
US (USD)
AU (AUD)
HK (HKD)

CHARGEABLE INTERVENTIONS

Before any paid for intervention is carried out an estimate will be created. We require written confirmation of acceptance in order to begin works.

The estimate comprises of two parts. Mandatory/Required and optional interventions. The former will include all works required to return your timepiece to Bremont timing and functional specifications. Whereas the latter consists of aesthetic updates only, such as strap and case refurbishment options.

Should you decide not to proceed with any of the estimated works, a refused estimate charge is incurred to cover the time required to conduct diagnostics, administration and shipping.

WARRANTY INTERVENTIONS

In the unfortunate event that your timepiece requires an intervention under the terms of it warranty, please follow the above procedures as outlined in 'HOW CAN I RETURN MY TIMEPIECE FOR SERVICING/REPAIR?

Please ensure that when returning your timepiece you include proof of purchase date and a detailed description of the malfunction.